Heat Transfer

Frequently asked questions.

General Questions

Supacolour was created with the mission to make high-quality heat transfers so fast and easy that anyone with a heat press can become a professional printer. We make it Supafast and Supaeasy by streamlining every step of the process – from pricing and placing your orders, to receiving your transfers and pressing them on almost any fabric. But that’s only part of it.

We’re obsessed problem solvers, committed to breaking down barriers that stand in the way of your success. Through a relentless desire to find a better way, we’ve created the world’s best heat transfers with customer service to match. With Supacolour, we give you the means to grow, so you can focus on what you do best: designing, creating, and above all, selling.

We help you make it.

Supacolour combines the quality of traditional silkscreen techniques with the flexibility and convenience of digital printing to allow anyone with a heat press to customise textiles with premium-quality printing. All of our heat transfers include a screen printed base layer of white ink for extra vibrance and durability.

Most orders placed Monday through Friday ship within 1-2 days. Larger volumes will take longer. Please contact us for an estimate.

Supacolour’s Wearable, Blocker and Soft Shell Blocker transfers have been lab-tested for durability and are certified to last 80+ washes without cracking or fading. View wash test results here

Yes, Supacolour uses water-based inks without harsh or toxic chemicals. All of our heat transfers are certified Standard 100 by OEKO-TEX, the gold-standard in health and safety for fabrics.

Click HERE to learn more.

Artwork Questions

Yes, we have a comprehensive template page that will help you work out what size you need, and then you can download a template for that size. Using our templates ensures that you provide Supacolour with the best possible file so your transfers will turn out awesome.

Most of our heat transfers are available as small as 40 x 40 all the way up to up to A3 300 x 420. We also have Supagang sheet options available. Just find the right size category that’s right for you.

Watch this video to learn How to choose the right size category for your Supacolour.

Size cheatsheet:

  • Wearable / Blocker / Soft Shell Blocker: 40x40, 60x60, 100x100, A5 (210x150), A5 Long (300x105), A4 (300x210), A4 Long (150x420), SQ (300x300), A3 (300x420), Supagang Sheets A5, A4, A3
  • Headwear: 60x60, 120x60mm
  • Promotional: A6 (150x150), A5 (210x150), A5 Long (300x105), A4 (300x210), A4 Long (150x420), A3 (300x420)mm

Check out our art specs page for more information on this. We prefer vector PDF, but we can accept other files if they are prepared correctly. For best results, use our downloadable templates and follow the instructions contained in them.

Supacolour’s default print process is CMYK (actually, we run a seven-colour process that gives Supacolour transfers more range in the colour spectrum). We have the ability to Pantone (PMS) colour match. All you need to do is indicate the colours in your order. We don't print RGB files. If artwork is supplied in RGB, we convert it to CMYK.

Follow our art specifications as best as you can. If you are still not sure, submit your order to us anyways. We will review your order and notify you if there are any issues. Supacolour will work with you to make sure that we help you print the best transfers possible.

No, Supacolour does not provide art proofs as a part of the ordering process. Our goal is to produce your heat transfers as quickly as possible. Our process is very accurate. As long as you upload great artwork, we’ll make great transfers.

Ordering Questions

It’s all done through this website.

Watch this video to learn How to Order Supacolour.

Supacolour is priced based on transfer type, size and quantity.

  • Step 1: Choose the transfer that works best for the fabric you want to print on.
  • Step 2: Select the smallest size category that your design fits in.
  • Step 3: Cross reference the size category and the desired quantity to find your price.

Just create a free account - every new Supacolour account is sent a Sample Kit along with a guide containing transfer pricing and other details. You can also view pricing by logging into your account and clicking on “Pricing” in the “Dashboard Home”.  Need to open an account? Click Get Started.

No, we’ve removed the complexity of ordering heat transfers: no tricky calculations, hidden fees or rush charges. Shipping is not included in the price of the transfers and is added in the checkout process.

You will need to know what fabric you will be printing on to determine which Supacolour transfer you should order.

For all of our other products, the minimum order quantity is 10. You cannot split this minimum between sizes or transfers. For example, if you want to print the same design on a Wearable and a Blocker, you’ll need to order at least 10 Wearables and 10 Blockers.

No, we don’t charge by the colour. The price is the same whether you print one colour or a million.

Supacolour charges your credit card when your order is ready to ship. Delaying the payment until then helps minimise the need for refunds or additional payments that may occur if you want to change your order. You can update the credit card number or expiration date from your account before your order ships. Should your card be declined, we will email you a link to make payment before your order is shipped.

We’ll make it right. Please inspect your order when it arrives.  If there is a problem, notify us immediately by emailing us at orders@supacolour.co.nz.  Provide us with your job number and details about the problem, and we’ll fix it, even if it means reprinting your heat transfers for no extra cost. You can buy Supacolour with confidence.

Shipping Questions

Supacolour’s standard domestic shipping options are New Zealand Couriers, New Zealand Post and DHL for our Australian and international customers. If you need your order delivered faster, then we can ship Next Day Air. Larger orders may incur additional freight charges. All our shipping costs are calculated prior to dispatch. If you are local to our facilities, you may also collect. For quotes or international shipping rates please contact us.

Yes, we ship all over the world. Supacolour has factories in North America, New Zealand and the United Kingdom. If you live outside these regions, please contact us before placing your order and we will work out the best facility to service you.

Pressing Questions

With the exception of our SupaReflective transfers, Supacolour transfers are designed to peel immediately while hot from pressing (this is known as a hot peel). We recommend you peel fast and smooth with confidence. For SupaReflective transfers, you should wait for the transfer to cool before peeling (known as a cold peel).

Supacolour is a professional-grade heat transfer that can work with both an air operated heat press or a manual heat press.

Important: Supacolour is NOT designed to be pressed with a domestic iron or pressed without adequate pressure settings, such as the Cricut Easy Press.

Not all heat presses are created equal! If you are using a Manual Press and are having issues they may be due to insufficient pressure. Pressure should be firm to very firm pressure. The trick is to find the firmest pressure without the possibility of damaging the fabric. Each press is unique!

Test with our sample kit (or extras that come with regular orders) to find your sweet spot.

Watch this video to learn How to set the right pressure for Supacolour (Manual Press).

Much less frequent are problems related to heat or timing.

If you are still having issues pressing, please contact us at hello@supacolour.co.nz

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